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Futons | Futon Mattress and Sofa Beds | Free UK Delivery from Devon and Cornwall
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Quality Futons from our factory in Devon and Cornwall. The Futon Shop Ltd offer Free London and UK delivery on all Futon Mattresses and Sofa Beds
starstarstarstarstar 3/5 with 4 ratings and 222 pageviews

1 review(s) :

By ceebee at 2018-01-18 11:03:06 :

I bought a monk roll futon at the end of September from Futons 247. With use it has developed patches of damp/mold on both sides of the futon, same spot.
I sent an email querying this, and received no reply.I phoned, and on the second call was told it was unlikely to be anything to do with the manufacture of the product.They offered to collect the item, 'at their own expense', and have a look, however it was clear that they thought it was my fault.I explained that I had received no care instructions, that there was no evidence of damp on any other bedding, that I had used a good mattress protector from the start, however, the person I spoke with was not at all helpful.I feel, as a gesture of goodwill, to a committed futon user, at the very least,the outer cover could have been replaced by Futons 247.As I tried to argue my case, saying this had never occurred with any other futon I have ever had, there was clearly going to be no supportive response from Futons 247 at all.So, I gave up and ended the call.An email was sent outlining their offer to collect and have a look at the futon, but no offer of a way to remedy the situation. I would not recommend trading with them, because if something had to arise with the product bought, I do not imagine, from the way my issue was dealt with, that they would be at all helpful.I found the person I spoke to abrasive and unhelpful.

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